FAQ
LuxFresh® Smart Bidet Toilet
What makes LuxFresh® smart bidet toilets different from other similar smart toilets in the market?
LuxFresh® stands out as an all-in-one smart toilet solution that eliminates the need for a traditional cistern. Unlike conventional electric bidet toilets, our Japanese-style smart toilet features an internal flushing tank that works efficiently even with low water flow rates, while saving space and simplifying installation.
Our luxury electric bidet toilet offers several exclusive features:
- Child-specific wash function - adjustable settings for the whole family
- Infrared therapy - safe and effective relief for pain and inflammation
- Built-in soap dispenser - creates a bubble shield to prevent water splashing
- Integrated air freshener - maintains a pleasant bathroom environment
- Dual water filtration system - ensures extra hygiene for the bidet wash
- Voice-activated control (flagship model) - enables a completely hands-free, touch-less experience
How does a smart bidet toilet like LuxFresh® benefit the environment?
Our eco bathroom solution significantly reduces toilet paper consumption. Consider that:
- Global toilet paper production uses approximately 27,000 trees daily
- Manufacturing a single roll requires 1.3 kWh of electricity and 230 litres of water
- The average UK family spends around £350 annually on toilet paper
The LuxFresh® automatic shower and dryer system virtually eliminates the need for wiping, reducing waste while providing superior cleaning. This smart toilet combines improved hygiene with lower energy consumption and reduced water usage, making it an ideal eco home solution.
How safe are LuxFresh® electric bidet toilets?
All LuxFresh® electric smart toilets feature:
- Leak-proof electrical systems
- CE & RoHS certification
- IPX4 waterproof rating
- Backup battery power for use during outages
Our models with infrared therapy are designed to provide pain relief, muscle relaxation, and improved circulation. However, this feature can be turned off and may not be suitable for:
- Pregnant women
- Children and elderly individuals
- People with certain skin conditions or eye diseases
- Those taking medications that increase skin or eye sensitivity
How do LuxFresh® smart toilets offer cutting-edge features at competitive prices?
We believe luxury smart bathroom technology should be accessible without requiring a premium price tag. Our direct-to-consumer model eliminates unnecessary markups, allowing us to offer advanced Japanese-style toilet technology at reasonable prices.
When you consider that a family of four can save approximately £350 annually on toilet paper alone, the investment in a LuxFresh® smart toilet becomes even more worthwhile. Our product range includes models with varying features to suit different budgets, from entry-level options to our flagship AI-enabled model.
Delivery & Installation
What is your standard delivery process for smart bathroom products?
We aim to deliver your order within 2-5 business days (Monday to Saturday) after processing your order and payment.
Our specialised two-person delivery team will:
- Contact you via SMS, email, or phone to arrange a convenient delivery slot
- Provide a two-hour time window the day before delivery
- Call ahead when en route to your property
- Complete delivery with photographic confirmation and digital signature
While we don't offer next-day delivery, we provide a diary booking service (including Saturdays at no extra cost) to help you better coordinate with your plumber or installer.
Click here to explore the Arrow XL customer journey.
Do you offer free delivery for your smart toilet products?
Delivering our 50kg smart bathroom fixtures requires a specialised two-person service. To keep our product prices competitive, we've absorbed part of the delivery cost rather than offering free shipping.
You pay just £39.95 (including VAT) for mainland UK two-person home delivery to a room of your choice. There's no extra charge for Saturday delivery or our diary booking service. Please note that cancellations or rescheduling after confirmation incurs a £60.00 plus VAT fee.
You will benefit from free shipping if you order a minimum of 2 units to go to the same delivery address in the mainland UK.
Additional delivery charges apply to remote areas including:
- Channel Islands
- Isle of Man
- Scilly Isles
- Isle of Wight
- Scottish Highlands
- Northern Ireland
- Grampian
- Scotland Offshore
If you're unsure about your location, please contact us at support@yourfutureliving.com.
Can I install LuxFresh® smart toilet and bidet products myself?
While our electric bidet toilets are designed for relatively straightforward installation once water, waste, and electricity are connected, we strongly recommend hiring a qualified plumber. This ensures proper installation of your smart bathroom fixture and protects your warranty coverage, as we cannot be liable for issues arising from incorrect DIY installation.
Do you offer installation services for your smart bathroom products?
Currently, we do not provide installation services for our eco bathroom solutions. We recommend engaging a professional plumber familiar with installing electric toilets and smart bathroom fixtures to ensure proper setup of your LuxFresh® smart toilet.
Orders & Returns
What is your warranty policy for LuxFresh® smart toilets?
We stand behind the quality of our eco smart bathroom products with comprehensive warranty coverage:
- 5-year warranty on the ceramic toilet body
- 18-month warranty on parts and postage (from date of purchase)
Consumable items are excluded from warranty coverage, including:
- Soap dispenser components
- Air freshener cartridges
- Air and water filters
- Batteries
Please click here for the warranty terms in our Terms & Conditions
What is your return policy for smart bathroom products?
You have 28 days from the date of purchase to return unused items in their original condition. If your order arrives damaged, please notify us within 48 hours of delivery so we can resolve the issue promptly.
For complete return policy details, please click here.
Can I modify or cancel my smart toilet order?
Order modifications or cancellations are possible until the picking process begins at our warehouse. To change or cancel your order, please contact us by phone as soon as possible. Once your smart bathroom product has begun the picking process, no further changes can be made.
Showroom & International Orders
Do you have a showroom where I can see your smart bathroom products?
While we currently don't operate a showroom for our eco bathroom solutions, customers are welcome to collect orders from our warehouse free of charge. Collection is by appointment only.
Do you deliver LuxFresh® smart toilets outside the UK?
We don't directly handle international shipping, but if you can arrange a courier company to handle overseas delivery, we can ship your smart bathroom products to the carrier's UK address.
Smart Home Technology
How does LuxFresh® integrate with other smart home technology?
Our flagship LuxFresh model features AI voice control that works seamlessly with most smart home ecosystems. This allows you to incorporate your smart toilet into your broader smart household setup for a fully integrated eco home solution. The touch-less operation, sensor-activated functions, and customisable settings align perfectly with modern smart home technology standards.
What makes LuxFresh® an eco-friendly smart bathroom solution?
The LuxFresh® bidet toilet combines several eco-friendly features:
- Significant reduction in toilet paper consumption
- Water-saving technology that uses less water per flush than conventional toilets
- Energy-efficient heating and drying systems
- Durable construction for long-term use, reducing waste
- Electronic components designed for low power consumption
Together, these features make LuxFresh® an ideal choice for environmentally conscious homeowners looking to create eco bathrooms without sacrificing comfort or convenience.
Still have questions about our smart toilet, bidet solutions, or eco bathroom products? Contact our customer support team at 0330 133 4588 or email us at support@yourfutureliving.com.
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